Refund & Exchange Policy

Last Updated: September 2026

PMax Print aims to deliver products that match the specifications confirmed by the customer.

Egypt's Consumer Protection Agency states that consumers generally have a 14-day return or exchange right without giving a reason, subject to specified exceptions. One of those exceptions covers products manufactured according to special specifications determined by the consumer when the product matches those specifications. The CPA also states that defective products may be returned or exchanged within 30 days from receipt.

1. Personalized and Made-to-Order Products

Many PMax Print products are produced specifically for an individual customer.

Customization may include the customer's selected name, text, color, dimensions, design, logo, or other specifications.

Where a customized item has been correctly produced according to the specifications confirmed by the customer, a change of mind alone may not qualify the item for return under the legal exception applying to goods made according to customer-defined specifications.

For example, if a customer orders a black-and-white keychain containing the name Ahmed, and PMax Print correctly produces the item according to that order, the customer changing their mind about the name or color after production would not itself constitute a product defect.

2. Errors Made by PMax Print

If the delivered product materially differs from the confirmed order because of an error by PMax Print, the customer should contact us.

Examples may include an incorrect name, materially incorrect color, incorrect product, significant manufacturing defect, or another issue that prevents the product from functioning as intended.

We may request photographs or other information reasonably necessary to assess the problem.

Where appropriate, the resolution may include replacement, reprinting, correction, or refund in accordance with applicable consumer-protection requirements.

3. Defective Products

Customers retain their statutory rights regarding defective products.

The Egyptian Consumer Protection Agency states that a consumer may return or exchange a defective product within 30 days of receiving it, subject to the applicable legal requirements.

4. Normal Characteristics of 3D Printing

Minor layer lines, small surface-texture differences, minor support-removal marks, and small color variations between filament batches may be normal characteristics of 3D printing and are not automatically considered manufacturing defects when they do not materially affect the agreed appearance or intended function.

5. Cancellation Before Production

If production has not started, customers may contact PMax Print to request cancellation.

If production of a customized product has already begun, the cancellation request will be considered based on the production stage and costs already incurred, while preserving any consumer rights required by applicable law.

6. How to Request Assistance

For a refund, exchange, manufacturing issue, or order problem, contact:

WhatsApp: +20 109 894 1077

Please provide the order number, a description of the issue, and clear photographs when relevant.