Terms & Conditions

Last Updated: September 2026

Welcome to PMax Print. By accessing our website, placing an order, submitting a custom printing request, or using any of our services, you agree to the following Terms & Conditions.

1. Products and Orders

PMax Print provides 3D-printed products, including ready-made items, personalized products, custom designs, bulk orders, and on-demand 3D printing services.

For customized products, the customer is responsible for reviewing and confirming all submitted details before production begins, including names, text, colors, dimensions, quantities, and other customization instructions.

Because of the nature of FDM 3D printing, minor layer lines, texture variations, support marks, or slight color differences may occur. These characteristics are normal unless they materially affect the functionality of the product or significantly differ from the confirmed specifications.

2. Pricing

All prices are displayed in Egyptian Pounds (EGP) unless otherwise stated.

Prices may vary depending on product size, material usage, printing time, quantity, customization, colors, additional hardware, finishing requirements, or other production factors.

Bulk, corporate, and custom printing requests may receive separate quotations.

PMax Print reserves the right to update product prices. Any confirmed order will retain the price agreed upon at the time of confirmation.

3. Payment

The current payment method is InstaPay.

Customers must transfer the exact amount shown on the order and send proof of payment through WhatsApp to:

+20 109 894 1077

The InstaPay payment number is:

+20 109 894 1077

Sending a payment screenshot does not automatically confirm payment.

A payment becomes verified only after PMax Print manually reviews the transaction and approves it through the administration system.

Until verification is completed, the payment status may remain Under Review and the order will not enter production.

4. Order Confirmation and Production

For prepaid orders, production begins only after payment has been verified.

Production time varies depending on print duration, order quantity, product complexity, available materials, printer availability, and the existing production queue.

Estimated completion dates are estimates rather than guarantees unless specifically agreed otherwise.

If a significant unexpected delay occurs, PMax Print will make reasonable efforts to notify the customer.

5. Custom Designs and Uploaded Files

Customers may submit STL, 3MF, OBJ, images, logos, or other design materials.

By submitting content to PMax Print, the customer confirms that they own the content or have the necessary permission or rights to use and reproduce it.

PMax Print may refuse requests that are unlawful, technically unsuitable, unsafe, or reasonably believed to infringe third-party intellectual-property rights.

Uploading a file does not transfer ownership of that file to PMax Print.

6. Intellectual Property

Third-party trademarks, logos, characters, designs, and other intellectual property remain the property of their respective owners.

Customers are responsible for ensuring that they have permission to reproduce any protected design they submit for printing.

PMax Print branding, original website content, and original designs created specifically by PMax Print may not be reproduced commercially without permission.

7. Order Cancellation

Customers may request cancellation before production begins.

Once production of a personalized or made-to-order product has started, cancellation or a full refund may not always be available where the item has been manufactured according to the customer's confirmed specifications.

This does not limit any mandatory rights granted to consumers under applicable Egyptian law.

8. Limitation of Use

PMax Print is not responsible for damage resulting from misuse, improper installation, excessive heat exposure, modification after delivery, or using a product for purposes for which it was not designed.